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2.5 Netiquette

Topic Activity

Respectfully Yours – Practicing Netiquette in Action

Aim of the activity

To enable adult learners to understand, model and apply principles of respectful and effective online communication (netiquette), using both personal awareness and AI tools to improve tone, clarity and inclusivity.

Target Group

Duration

60 minutes

Objective

To enable adult learners to understand, model and apply principles of respectful and effective online communication (netiquette), using both personal awareness and AI tools to improve tone, clarity and inclusivity.

Materials necessary to execute activity

Online / Hybrid:

·       Zoom / MS Teams (breakout rooms)

·       Shared platform (Google Docs / Padlet / LMS forum)

·       AI tools: ChatGPT, Grammarly, Quillbot

·       Prompt cards or examples of online messages (good/bad tone)

In-person:

·       Laptops or tablets (1 per group)

·       Printed examples of online comments (some neutral, others problematic)

·       Flipchart or board for discussion points

·       Optional: printed AI prompt examples for tone rewriting

Steps for implementation

1. Warm-up & Framing (10 min)

Ask learners: “Have you ever received a message online that felt rude or unclear? How did it make you feel?”

Introduce the concept of netiquette as “online communication ethics”, and highlight 3 pillars:

·       Tone & language

·       Inclusivity

·       Platform awareness (email ≠ chat ≠ forum)

Show 2 quick examples on screen/board (one polite, one aggressive), and discuss: “Which one would you reply to?”

2. Group Task – Rewriting with Netiquette (30 min)

Participants are divided into small groups (3–4). Each group receives:

  • 2–3 examples of problematic online messages (e.g., all caps, sarcasm, vague or passive-aggressive tone)

  • Access to an AI tool (ChatGPT or Grammarly)

  • A "Netiquette checklist":


Before Sending a Message...

☐ Is my tone polite and respectful?

☐ Have I avoided ALL CAPS, sarcasm, or aggressive phrasing?

☐ Am I using clear and simple language (no jargon or slang)?

☐ Is my message inclusive (no assumptions about gender, culture, or ability)?

☐ Have I adapted my message to the platform (chat, email, forum)?

☐ Have I read the full conversation or message before replying?

☐ Have I credited sources or acknowledged others' contributions?

☐ Would I feel okay receiving this message from someone else?

When Giving Feedback...

☐ Did I start with a positive or appreciative comment?

☐ Have I focused on the idea, not the person?

☐ Have I used constructive language?

☐ Did I use sentence starters like:

·       “I appreciate your point…”

·       “I’d like to suggest…”

·       “Have you considered…?”

Extra Considerations for Digital Spaces

☐ Have I respected time zones and response time expectations?

☐ Have I avoided excessive emoji/slang that others may not understand?

☐ Have I proofread for clarity and tone (with or without AI help)?

☐ If I used an AI tool (ChatGPT, Grammarly...), did I double-check the message before sending it?


Each group must:

  1. Discuss what’s problematic in each message

  2. Use AI to rephrase the message in a respectful and inclusive tone

    • Example prompt: "Rewrite this message politely and clearly for a forum reply..."

  3. Present both versions (original and improved) in a shared space (Padlet, whiteboard, printed sheet)

  4. Choose 1 rewritten message to roleplay or present to the whole group


Adaptation Tips

Online:

  • Share the problematic messages in advance via Google Docs, Padlet, or a shared LMS folder.

  • Use breakout rooms for group discussions, assigning one learner per group to operate the AI tool.

  • Provide a bank of AI prompts to copy/paste into ChatGPT or Grammarly, such as:“Rewrite this message in a respectful and collaborative tone suitable for a student forum.”

  • Ask each group to post their before/after versions on a Padlet wall or collaborative document.

  • Use live polling or emoji reactions to let learners vote on:

  • Most respectful version

  • Best use of inclusive language

  • Most professional rephrasing

In person:

  • Prepare printed versions of problematic online messages (in different tones: sarcastic, passive-aggressive, vague, all-caps).

  • Provide printed Netiquette Checklists for each group to refer to during rewriting.

  • If individual devices are not available, assign 1 laptop or tablet per group and designate one person as the “AI user” who inputs prompts into ChatGPT or Grammarly.

  • If AI access is not possible for all, the facilitator can project a shared AI interface, taking input from groups and displaying the rewritten messages in real time.

  • Encourage groups to rewrite on flipcharts, large sheets, or sticky notes, and post both the original and AI-enhanced versions for group viewing.

  • Use a whiteboard or pinboard for roleplay prep or to collect key insights during the reflection phase.

Hybrid:

  • Distribute printed messages and checklists to in-person participants and upload the same content to a shared online folder for remote learners.

  • Form hybrid groups by pairing one online and one in-person member or running parallel groups working on the same task and sharing results digitally.

  • Use a projector and webcam to show in-person work (e.g. roleplays or whiteboard outputs) to remote participants.

  • ·Collect all rewritten messages—online and offline—on a shared Padlet or Google Doc, so the whole class can review and reflect together.

  • Designate a tech mediator (participant or facilitator) to assist in syncing timing, contributions, and presentation across formats.

Skills developed with the activity

By the end of the activity:

·       Learners will understand what constitutes respectful online communication

·       They will be able to identify tone and etiquette issues in written messages

·       They will practice improving their digital tone using AI tools

·       They will co-create community-based communication standards

Methodology

-       On-site

-        Online

-        Hybrid

Evaluation

Feedback & Discussion (15 minutes)

Whole group discussion:

  • What makes a message feel respectful or not?

  • Did AI help you communicate better or just faster?

  • How does platform context change the way we write? (email vs. forum vs. chat)

Ask: “Would your rewritten message work in a professional environment? A peer setting? A mixed-language group?”

Links & References

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

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Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

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