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5.4 Identifying Digital Competence Gaps

Topic Activity

Spot the Gap – Map Skills, Empower Learners

Aim of the activity

To enable educators and facilitators to recognize digital competence gaps among learners (and themselves), using observation, diagnostic tools, AI assistance, and inclusive communication strategies.

Target Group

Duration

60–75 minutes (adaptable depending on the context)

Objective

To enable educators and facilitators to recognize digital competence gaps among learners (and themselves), using observation, diagnostic tools, AI assistance, and inclusive communication strategies.

Materials necessary to execute activity

Online / Hybrid:

·       Zoom / Google Meet / MS Teams

·       Google Forms or Mentimeter for anonymous surveys

·       Shared whiteboard (e.g., Jamboard / Miro)

·       ChatGPT / Microsofot Copilot / Other AI tools

·       Google Docs / Google Slides for collaborative work

·       Stable internet and devices (PC/tablet/smartphone)

·       Room with a projector and webcam

·       Optional: Canva for visual storytelling

In person:

·       Laptops/tablets with internet access

·       Flipchart or whiteboard

·       Pens and sticky notes

·       Markers

·       Printed versions of digital need scenarios



Steps for implementation

1. Introduction & Framing (10 min)

Ask learners:

“Think of a moment where you felt stuck with a digital tool or platform. What did you do?”

Learners anonymously submit responses via Padlet or post-its.Facilitator reads a few aloud to normalize the experience.

2. Self-Assessment & Mapping (20–25 min)

Participants complete a short Digital Confidence Self-Check (based on DigComp areas).

Instructions: For each statement below, rate how confident you feel on a scale from 1 to 5: 1 = Not confident at all | 5 = Very confident

#

Statement

1

2

3

4

5

1

I can open and manage files and folders on my device.






2

I feel comfortable joining online meetings or video calls (Zoom, Teams, etc.).






3

I can use shared documents (Google Docs, OneDrive) to collaborate with others.






4

I know how to search for digital tools or tutorials when I need help.






5

I can protect my accounts with strong passwords and basic privacy settings.






6

I feel confident using email or messaging platforms for communication.






7

I can understand what people mean when they talk about "the cloud", "links", or "uploads".






8

I know what to do if a website, file or app doesn’t work as expected.






9

I feel confident using at least one creative digital tool (e.g., Canva, audio recorder, etc.)






10

I can recognize when I need help and feel okay asking for digital support.






 

Then, they draw or build a “Digital Confidence Map”:

  • Mountains = skill areas they struggle with

  • Paths = strategies they’ve used

  • Stars = things they’d like to learn

  • Help stations = who or what helps them (AI, friends, tutorials, etc.)

Online version: learners build this on a collaborative Jamboard or Slides template.

3. AI Strategy Generator (15–20 min)

Learners identify 1–2 “mountains” (low-confidence skills) and ask AI for help.

Prompt examples:

  • “Suggest 3 easy ways to learn how to manage file folders on Google Drive”

  • “Write a simple checklist for preparing a Zoom meeting as a host”

  • “What’s a very basic explanation of what ‘cloud storage’ means?”

They copy-paste, adapt, or rewrite the answers into their map or notebook.

Optional: learners create a micro-plan:

“This week I will try to…”“I’ll ask support from…”“I’ll explore…”

4. Sharing & Debrief (15 min)

Each learner (or small group) shares:

  • One insight they gained about their skills

  • One strategy or AI suggestion they’ll try

  • How it felt to visualize their own digital path

Facilitator reinforces:

  • Gaps are normal

  • Progress starts with awareness

  • Asking for help or using tools (including AI) shows strength, not weakness


Adaption Tips

Online:

  • Share the Self-Check as a Google Form, editable Doc, or live Mentimeter. Present selected results anonymously to spark discussion.

  • Invite learners to build their Digital Confidence Map collaboratively on shared whiteboards like Jamboard, Miro, or Google Slides.

  • Use breakout rooms for group sharing. Ask each learner to describe one "mountain" and one “help station.”

  • Prepare and share a short guide to effective AI prompts with examples they can paste directly into ChatGPT or Copilot.

  • Encourage learners to record their AI-supported action plans directly into a shared doc or personal journal.

  • Collect reflections on Padlet, chat, or a shared Google Slide with prompts like:“One thing I realized about my digital confidence is…”“A tool or person I’ll ask for help next time is…”

 

In person:

  • Distribute printed versions of the Digital Confidence Self-Check, with pens and markers for learners to score and annotate.

  • Allow for individual quiet reflection, followed by a structured pair or small-group discussion where learners compare and explore patterns in their answers.

  • Encourage participants to visually map their skills on a "Digital Confidence Map" poster using symbols (e.g., stars, mountains, paths), colored markers, and sticky notes.

  • Provide pre-prepared printed prompt cards for those who may not be able to access AI tools directly (e.g., "3 easy ways to protect your data online").

  • If internet-connected devices are available, guide learners through live AI queries using ChatGPT or Copilot.

  • Set up a gallery walk or wall display for anonymous skill maps (if learners agree) to normalize gaps and share collective insights.

  • End with a reflection circle or board discussion facilitated with question cards (e.g., “What helped you feel more confident today?”).

 

Hybrid:

  • Distribute the Self-Check in both digital and printed formats, ensuring consistency across all participants.

  • Assign hybrid groups where in-person participants contribute via whiteboard or paper, and online peers contribute via Jamboard or shared docs.

  • Use a central shared board (Padlet, Google Slides) as a collection point for confidence maps, AI-generated strategies, and feedback from all learners.

  • Use a projector and webcam to allow real-time sharing of in-person contributions and AI tool use with online peers.

  • Ensure a tech support assistant is available to guide both formats in navigating tools and AI prompts.

  • Present selected Digital Confidence Maps and reflections from both online and offline groups in a final joint plenary or digital gallery, promoting inclusion and common ground.



Skills developed with the activity

·       Self-reflection on digital confidence

·       Use of AI for self-directed support

·       Visual mapping and personal planning

·       Empowerment through metacognition

·       Creation of inclusive, non-judgmental learning environments

Methodology

-       On-site

-        Online

-        Hybrid

Evaluation

Sharing & Debrief (15 min)

Each learner (or small group) shares:

  • One insight they gained about their skills

  • One strategy or AI suggestion they’ll try

  • How it felt to visualize their own digital path

Facilitator reinforces:

  • Gaps are normal

  • Progress starts with awareness

  • Asking for help or using tools (including AI) shows strength, not weakness

Links & References

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

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Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

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